Our Privacy Policy

How Do We Protect Personal Information?

This website is operated by Lakeland Retreats. We take your privacy very seriously therefore we urge to read this policy very carefully because it contains important information about us and:

• the personal information we collect about you, our users
• what we do with your information, and
• who your information may be shared with

Who we are

Lakeland Retreats ('we' or 'us') are a 'data controller' for the purposes of the Data Protection Act 1998, (ie we are responsible for, and control the processing of, your personal information).

Information we collect

The types of information collected might include names, e-mail address, postal address, telephone number. We collect information directly from users when they voluntarily submit their personal information to us via registration forms on our web site or in correspondence or when received from third parties.

At certain parts of our web site, we may provide the opportunity for users to join a mailing list or request information. We reserve the right to add to the list of opportunities currently available to our users enabling them to interact with us.

a) Personal information you provide to us

We collect the following personal information that you provide to us:

Your name, home address, email, telephone number as part of your enquiry about Lakeland Retreats

Some examples of when we collect this information include:

When you make a booking or booking enquiry

b) Sensitive personal information

Sensitive personal information includes any information which relates to the following:

your ethnic origin
your political opinions
your religious beliefs
whether you belong to a trade union
your physical or mental health or condition
your sexual life, and
whether you have committed a criminal offence

We may request that you provide sensitive information, but if we do, we will in every instance explain why we are requesting it and how we intent to use it. We will only collect your sensitive personal information with your explicit consent.

Lakeland Retreats does not need or will ever ask you to divulge this type of personal information

c) Personal information you provide about third parties

If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:

shall consent on their behalf to the processing of their personal data;
shall receive any data protection notices on their behalf;
shall consent on their behalf to the transfer of their personal data abroad; and
shall consent on their behalf to the processing of their sensitive personal data.

How Do We Collect Information?

We will obtain personal information from you when you enquire about booking our lodge. We may also receive information about you from third parties, for example via one of our booking agents.

How do we use this information?

We will use your personal information to provide you with the services, products or information you have requested, for administration purposes only.

Will we disclose the information we collect to outside parties?

We will never divulge any information you have given to us to any third parties without your prior permission and approval.

Marketing

We may wish to send you information about special offers and discounted breaks which might be of interest to you. Such information could be sent by email, post, telephone, text message.

We will ask whether you would like us to send you marketing messages on the first occasion that you provide any relevant contact information. If you do opt in to receive such marketing from us you can opt out at any time (see 'What rights do you have?' below for further information). If you have any queries about how to opt out, or if you are receiving messages you do not want you can contact us using the details provided below.

Keeping your information secure

We will use technological and organisation measures to keep your information secure.

However, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.

What rights do you have?

Right to request a copy of your information

You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy of some or it, please:

• email or call us (using the contact details below)
• let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
• let us know the information you want a copy of

We may ask you to pay a fee before sending this information to you.

Right to correct any mistakes in your information

You can require us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please:

• contact us using the contact details below
• let us have enough information to identify you, and
• let us know the information that is incorrect and what it should be replaced with

Right to ask us to stop contacting you with direct marketing

You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please:

• email or call us (using the contact details below)
• let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
• let us know what method of contact you are not happy with if you are unhappy with certain ways of contacting you only (for example, you may be happy for us to contact you by email but not by telephone)

From time to time we may also have other methods to unsubscribe from any direct marketing including for example, unsubscribe buttons or web links.

If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.

 

Do you need extra help?

If you would like this policy in another format (for example: audio, large print, braille) please contact us using the details below.

Changes to the privacy policy

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.

Contacting us

If you have any questions about this policy or the information we hold about you, please contact us by:

e-mail: enquiries@lakelandretreats.co.uk

or

telephone: 07775 801471

Calls will be answered at the following times:

Our office is manned during normal office hours and where possible during out of hours. We have an answering machine and will return calls within 24 hours.

We may record calls for quality and training purposes.

Reviewed 24th May 2018